Refund policy
We hope you love your new Whitaker & Co. cap. If you’re not completely satisfied or have changed your mind, we’re happy to help with a return or exchange under the policy below.
Can I Return My Item(s)?
Yes. We offer a 30-day return period from the day your order is delivered.
Items must be unused, unworn, and in their original condition, with all original tags and packaging. Gift cards are non-returnable.
For change-of-mind returns, customers are responsible for return shipping costs. Original shipping fees are non-refundable, except where required by applicable law. If we provide a prepaid return label, its cost may be deducted from your refund; we will confirm this charge before you proceed.
For caps received free through our clearance offer, the product purchase price is zero, so there is no product payment to refund.
To request a return, email contact@whitakerhatters.com with your order number. Please contact us for approval and return instructions before sending anything back.
Can I Make an Exchange?
Yes. We offer exchanges within 30 days of delivery for eligible items that meet the return conditions above.
Exchanges depend on available stock, particularly for clearance caps. Contact us with your order number and the replacement you would like. We will confirm availability and any applicable shipping charges before proceeding.
What If My Cap Arrives Damaged or Incorrect?
Please contact contact@whitakerhatters.com promptly with your order number and photos of the issue. We will review your request and arrange an appropriate resolution. Your statutory rights remain unaffected.
When Will I Receive My Refund?
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds are issued to your original payment method. Please allow 5–10 business days for your bank or card provider to process the payment.
Order Cancellation
You can request cancellation within 8 hours of placing your order by emailing contact@whitakerhatters.com with your order number.
After this window, your order may already be in processing and cancellation may no longer be possible. This does not affect any cancellation or withdrawal rights you have under applicable law.
Shipping Address
Please check your shipping address carefully before completing your order. If you notice an error, contact us immediately. We cannot guarantee address changes once an order has been processed or dispatched. Additional delivery costs resulting from an incorrectly entered address may apply.
Contact Us
Email: contact@whitakerhatters.com
Website: whitakerhatters.com
This policy does not limit your statutory consumer rights. Where applicable law provides additional rights, those rights take precedence.